Return Policy for BoxWale

24 March 2025

At BoxWale, we take pride in the quality of our products and services. As a business specializing in custom packaging products, including rigid boxes, we have a No Return Policy in place due to the nature of our products. Please review our policy carefully before making a purchase.

1. No Returns

All sales are final. We do not accept returns for any of the products sold on our website, including rigid boxes, custom packaging, or other related products. Once an order is placed and shipped, it cannot be returned for any reason, including change of mind or incorrect orders.

2. Exceptions to the No Return Policy

While we generally do not accept returns, we do provide an exception in the case of damaged or defective products upon arrival. If you receive a damaged or defective item, please contact us immediately at [anirudhsingh8363@gmail.com] within 3 days of receiving your order. You must provide:

  • Your order number
  • Photos of the damaged or defective product

If the product is found to be damaged or defective, we will offer you a replacement or refund at no additional charge. Shipping fees for defective items will be covered by BoxWale.

3. Custom or Personalized Orders

Custom or personalized packaging products are non-returnable, as they are specifically made according to your order specifications. Please ensure that the details (design, dimensions, quantity, etc.) are accurate before placing your order.

4. Refunds and Exchanges

As part of our No Return Policy, we do not provide refunds or exchanges except for defective or damaged products. Please review your order carefully before purchasing.

5. Customer Responsibility

We encourage our customers to carefully review product details, including dimensions, material specifications, and custom design options, before placing an order. If you are unsure about a product or need additional information, please contact us prior to purchasing, and we will be happy to assist you.

6. Contact Information

If you have any questions or concerns about our No Return Policy, or if you need to report a damaged or defective product, please contact us:

Eligibility for Refund:

  • Incorrect or Defective Products: If the product you receive is not what you ordered or is defective, you are eligible for a full refund or replacement.
  • Timeframe: Refund requests must be initiated within 7 days of receiving the product.

Refund Process:

  1. Initiate a Refund Request:
    • Contact our customer support team at anirudhsingh8363@gmail.com with your order number and a description of the issue.
    • Include clear photographs of the product highlighting the defect or discrepancy.
  2. Assessment:
    • Our team will review your request within 2 business days. If additional information is required, we will contact you promptly.
  3. Resolution:
    • Approved Refunds: Once approved, refunds will be processed to your original method of payment within 3-4 business days.
    • Replacement: If you opt for a replacement, we will ship the correct product at no additional cost, with delivery estimated within 7-10 business days.

BoxWale
Email: anirudhsingh8363@gmail.com
Phone: 8368030645
Website: www.boxwale.in
Address: 1479 SECOND FLOOR BP Gurudwara road wazir nagar New Delhi 110003

Note: This No Return Policy applies only to purchases made directly through www.boxwale.in. If you purchased through a third-party platform, please refer to the return and refund policies of the respective platform.