1. Order Processing Time
Once your order is placed, it will be processed and shipped within 4 business days (excluding weekends and holidays). Custom or personalized orders may take longer due to the additional processing time required for production.
- Standard Orders: Typically ship within [3] business days.
- Custom Orders: Please allow additional processing time, typically 2 to 3 business days, depending on the complexity of the custom packaging.
You will receive an email with tracking details once your order has shipped.
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs. Delivery times vary based on the shipping method you select and your location. Please see the table below for estimated shipping times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3 to 8 business days |
Note: Delivery times are estimates and can vary due to factors beyond our control, such as weather conditions, customs delays, or third-party carrier issues.
3. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to view the shipping fees before completing your purchase during the checkout process.
Note: Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track the progress of your shipment. You can use this tracking number on the shipping carrier’s website to check the status of your delivery.
5. Shipping Restrictions
We currently ship to All states of india. If you are located outside of these regions, please contact us at [anirudhsingh8363@gmail.com] to inquire about international shipping options.
Please note that certain shipping restrictions may apply to certain products, and we reserve the right to cancel orders or refuse shipment if a product cannot be shipped to your location.
6. International Shipping
For international orders, please be aware of the following:
- Duties and Taxes: Import duties, taxes, and fees are the responsibility of the customer and are not included in the shipping cost at checkout. These charges may be collected by the shipping carrier at the time of delivery.
- Customs Delays: Occasionally, shipments may be delayed in customs. BoxWale is not responsible for any customs-related delays or issues.
7. Damaged or Lost Shipments
In the rare event that your package is damaged or lost in transit, please contact us immediately at [anirudhsingh8363@gmail.com]. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. If your product is found to be damaged upon arrival, please refer to our Return Policy for information on reporting and handling defective or damaged products.
8. Address Accuracy
Please ensure that the shipping address provided at checkout is correct. BoxWale is not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice any errors in your shipping address, please contact us as soon as possible so we can update your order before it is shipped.
9. Customer Responsibilities
As a customer, you are responsible for:
- Ensuring that the shipping address provided is accurate and complete.
- Paying for any customs fees, taxes, or import duties applicable to international orders.
- Checking the delivery status of your shipment using the tracking number provided.
10. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us:
BoxWale
Email: anirudhsingh8363@gmail.com
Phone: 8368030645
Website: www.boxwale.in
Address: 1479 SECOND FLOOR BP Gurudwara road wazir nagar New Delhi 110003